Terms of Service

GigaRAG (“GigaRAG”, “we”, “us”) provides retrieval infrastructure for AI applications: indexing, embedding, semantic and hybrid search, and related APIs and SDKs (together, the “Service”). These terms form an agreement between you and GigaRAG.

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. If you use the Service for an organisation, you confirm you are authorised to accept these terms on its behalf.

You are responsible for your account credentials and for everything that happens under your account. Keep your password and API keys private, and tell us promptly at [email protected] if you believe either has been exposed.

You keep all rights to the documents, embeddings, and other data you send to the Service (“Your Content”). You grant us only the licence we need to host, process, transmit, and display Your Content in order to operate the Service for you.

We do not sell Your Content, and we do not use it to train machine learning or AI models. You are responsible for having the rights to the content you upload and for it being lawful.

You agree not to:

• Break the law, or infringe anyone’s intellectual property or privacy rights.
• Upload malware, or attempt to gain unauthorised access to the Service or another customer’s data.
• Probe, scan, or load-test the Service without our written permission.
• Resell or redistribute the Service as your own competing retrieval product.
• Use the Service to generate spam, harassment, or unlawful material.

We may suspend accounts that put the Service, our infrastructure, or other customers at risk. Where circumstances allow, we will tell you first.

Paid plans are billed in advance for the billing period you choose, and renew automatically at the then-current price until you cancel. Prices exclude taxes unless stated otherwise; you are responsible for any applicable taxes.

Payments are processed by our payment provider. We do not store your full card details. If a payment fails, we may retry it and may suspend paid features until the balance is settled.

We may change prices. If we do, we will give you notice before the change applies to your next renewal, so you can cancel first if you prefer.

Payments for GigaRAG plans and add-ons are non-refundable, including for partial billing periods and for capacity you did not end up using. When you buy a plan or an add-on, the corresponding storage, index, and retrieval capacity is reserved and allocated to your account for the whole period, whether or not you use it.

You can cancel at any time. Cancelling stops the next renewal — it does not end the current period or trigger a refund for it. You keep access to your paid features until the end of the period you have already paid for, and then move to the free tier.

None of this affects rights you have under mandatory consumer law in your country, which we honour where they apply. If you believe you have been billed in error, contact us at [email protected] and we will look into it.

We work to keep the Service available and performant, but we do not guarantee uninterrupted operation. Maintenance, third-party outages, and factors outside our control can affect availability. Any uptime commitment applies only if it is stated in a separate written agreement with you.

We may add, change, or remove features. If we remove something you depend on materially, we will give reasonable notice where we can.

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you materially breach these terms, if required by law, or if your use creates risk or liability for us or other customers.

After termination, we delete or de-identify Your Content in line with our Privacy Policy. Export anything you want to keep before you close your account.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Retrieval results are probabilistic. You are responsible for reviewing outputs before relying on them, and for not using the Service as the sole basis for decisions that require professional judgement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from Your Content or from your use of the Service in breach of these terms or of applicable law.

We may update these terms as the Service changes. We will update the date at the top, and for material changes we will give notice by email or in the product before they take effect. Continuing to use the Service after that means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which GigaRAG is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over disputes, except where mandatory local law gives you the right to bring proceedings where you live.

Questions about these terms can be sent to [email protected] and we will respond as soon as we reasonably can.